客服培訓(xùn)需求-問卷調(diào)查表\nTraining Survey

為提高客戶培訓(xùn)效果和滿意度，現(xiàn)對(duì)海外客服人員進(jìn)行關(guān)于海外代理商，終端客戶以及內(nèi)部技術(shù)培訓(xùn)需求進(jìn)行問卷收集。請(qǐng)大家根據(jù)實(shí)際情況填寫您的寶貴意見，謝謝！In order to improve the effectiveness and satisfaction of customer training, we are now collecting questionnaires from overseas customer service personnel about the needs of overseas agents, end customers and internal technical training. Please fill in your valuable opinions according to the actual situation, Thanks!
1. 您的姓名 Your Name Please：
2. 您所在區(qū)域 Your Service Team's Area：
3. 關(guān)于海外技術(shù)培訓(xùn)相關(guān)的部門跟學(xué)習(xí)平臺(tái)，你是否都了解？
Are you familiar with the relevant departments and learning platforms for overseas technical training?
4. 請(qǐng)問，目前您在現(xiàn)場培訓(xùn)客戶時(shí)，了解到培訓(xùn)效果不理想的情況，主要原因有哪些？What are some of the main reasons you currently encounter unsatisfactory training results when training customers on-site?
  • 很少 Seldom
  • 中等 Average
  • 很多 Often
來廠培訓(xùn)時(shí)，我司無對(duì)應(yīng)設(shè)備實(shí)操 When customer come to our company for training, we do not have the corresponding equipment for practical operation.
客戶培訓(xùn)后長期不使用機(jī)器，操作生疏 Customers do not use the machine for a long time after the training, and forget the operation.
客戶更換不熟練的操作工 Customers uses unskilled operators
客戶電腦基礎(chǔ)差，無相關(guān)經(jīng)驗(yàn)等 The customer has poor computer skills or no relevant industrial experience.
預(yù)約的培訓(xùn)時(shí)間不夠 Insufficient training time
語言溝通不順暢 Poor language communication
5. 針對(duì)客服個(gè)人的技術(shù)提升培訓(xùn)，您更傾向于哪種方式培訓(xùn)？ 
How would you prefer to receive technical training to improve your skills？
6. 對(duì)于一些自學(xué)類的技能提高課程，您更傾向于什么查閱方式 ？
For self-study skill improvement, what learning method do you prefer?
7. 針對(duì)以下技術(shù)課表內(nèi)容，您希望參加哪些內(nèi)容的培訓(xùn)？ 
For the following technical topics, which would you like to receive training on?
8. 你希望每次技術(shù)培訓(xùn)課程周期是多久？
How long do you want the duration of each technical training course to be?”
9. 根據(jù)你對(duì)海外代理的現(xiàn)場了解，代理和客戶缺乏的技能跟實(shí)際培訓(xùn)需求主要有哪些？ 
What do you think are the main skills lacking in agents and customers, and what are their actual training needs?
10. 您對(duì)個(gè)人的技術(shù)提升培訓(xùn)的組織形式等，有哪些建議或需求？What other suggestions or requirement do you have for the organization of technical training improvement in term of organization?
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