European railway station user needs survey

A.Basic Information
1. Your gender? (Single choice)
2. What is your age group? (Single choice)
3. What is your occupation category? (Multiple choice, can be double-checked)
4. What is your usual mode of transport? (Multiple choice)
5. What is the main purpose of your trip to the railway station? (Single choice)
B.Travelling behaviour
6. How many times a month do you use the railway station on average? (Single choice)
7. How long do you usually stay at the station? (Single choice)
8. Which service facilities do you use at the station? How often do you use the following facilities? (‘Often’, ‘Occasionally’, ‘Never’) (Single choice)
  • Often
  • Occasionally
  • Never
Facilities
Ticket vending machines
Waiting seats
Shops/dining
Luggage storage
Mother and baby room
Barrier-free access
Public Art Space
Others:______
C. Space experience
(Please rate the following items from ‘1 very dissatisfied’ to ‘5 very satisfied’)
9. Comfort of the seats in the waiting area:
10. the crowdedness of the waiting area (spaciousness):
11. the clarity of the station guide signs:
12. lighting and ventilation effect of public areas:
13. Reasonableness of the layout of commercial and sitting-out areas:
14. public art/cultural atmosphere:
15. Accessibility of toilet and barrier-free facilities:
D. Satisfaction with service facilities
(Please rate the following items from ‘1 very dissatisfied’ to ‘5 very satisfied’.)
16.Convenience of ticket inspection and security check process:
17. the richness and quality of commercial facilities in the station:
18. Availability of wireless network and information enquiry system:
19. Safety management and cleaning status of the station:
20. Comfort level of air quality (ventilation, greenery, air purification) in the station:
21. Your expectation of the introduction of environmental protection and sustainable design (solar roof, rainwater recycling, green roof) in the station (1 = No expectation 2 = Lower 3 = General 4 = Higher 5 = Very much expected) :
E. Rehabilitation expectations and recommendations
22. From the following retrofit projects, please select the three that you would most like to see implemented as a priority (in order of importance, fill in 1-3):
(□ Expanding waiting seats □ Optimising the guidance system □ Upgrading barrier-free facilities □ Introducing public art □ Adding commercial and catering facilities □ Strengthening security monitoring □ Promoting digital services □ Enhancing environmental protection and greening)
22. 1. ______, 2. ______, 3. ______.
23.What are the specific suggestions for the spatial atmosphere or cultural characteristics of the station? (open-ended)
24. What are the special needs for barrier-free and age-friendly facilities? (open-ended)
25.Other needs or opinions that you consider important but have not yet been covered:
Appendix
Please provide your last name and your contact details (name/telephone/email) so that we can reach you if necessary: 
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